1. Return Eligibility

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.. To be eligible for a return, items must be:

  • Unused and in the same condition that you received them
  • In the original packaging
  • Accompanied by proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized products
  • Items marked as final sale
  • Products that have been installed or used

3. Return Process

To initiate a return, please contact our customer service team within the 15 return window. We will provide you with return instructions.

4. Refund Processing Time

Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to your original payment method within 10 business days after we receive and inspect the returned item.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

6. Exchanges

If you need to exchange an item for a different size or variant, please contact us to arrange the exchange within the 15-day return period.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

8. Contact Us

For any questions about our return and refund policy, please contact our customer service team.

Company Name: BLUE STAR TRADING LIMITED
Address: RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG